Order Processing & Delivery
We offer free shipping on all orders worldwide.
All orders will be processed within 1 to 2 working days. Once your order is placed, we begin packing your items and get them sent out for shipping via our delivery partners. Shipping time then takes approximately 5-7 working days.
Tracking & Support
Once your order has been shipped, you’ll receive an email with a tracking code to follow your shipment’s progress. We cover all customs duties, import fees, and taxes worldwide, ensuring a smooth experience for you..
Should you need any help with tracking or have any questions, our customer service team is always available to assist you.
Returns: If for any reason you are not fully satisfied with your purchase, you may return your item within 30 days of receiving it for a full refund.
Exchanges: If you wish to exchange your item for a different size or style, you may do so within 30 days of receiving your order. The item must meet the same conditions as a return (unworn, unwashed, and with tags attached). The exchange process will be initiated once the returned item is received and inspected.
How to Return or Exchange Your Item:
Contact our customer service team within 30 days of receiving your order. Provide your order number and details about the item(s) you wish to return or exchange. Once we confirm your return or exchange request, we will send you instructions on how to proceed.
We pride ourselves in exceptional 24/7 customer service and always being there to help.
Need help choosing a size, colour or need some inspiration? Or maybe you want some help tracking your order or initiating a refund?
No worries at all, our friendly customer service team is always on hand and happy to help you!
This is our Stephanie Hooded Coat
An essential winter piece, combining sleek design with cozy comfort. With a hooded style and functional features, it’s the perfect outer layer for braving chilly days in style.
Here is why our customers love this so much and why it keeps selling out:
Warm Hooded Design: Comes with an oversized, lined hood for extra warmth and style, providing coverage in cold, windy weather.
Soft, Plush Interior: Lined with a soft fleece interior that traps heat, making it ideal for cold days.
Adjustable Waist Tie: Features an adjustable waist tie to cinch the waist and offer a flattering silhouette.
Versatile Color Options: Available in classic neutrals and winter hues to complement any outfit.
Stay warm and chic this season with the Stephanie Hooded Coat, a perfect blend of elegance and comfort for any winter wardrobe.
